Maxbot is a chatbot-building software that creates intelligent, interactive and customizable bots for your business. Acquire, engage and retain more customers with an efficient chatbot that offers support through every step of the funnel.
In a short span of time, bots have become an integral part of a business’ software ecosystem. With Maxbot's simple, friction-free process, building and integrating bots has never been easier!
The team analyzes the applicable use case, business objectives, target users, competition, and prospective market segment, to determine the implementation framework.
At this stage, our conversational experience designers step in to channel the voice of the business. They add tandem with the event team to make a procedural flow of dialogue that determines tasks, bot personality, tone, and context of the conversation.
In this phase, we rerun conversational flows, integrations and business scenarios through various test cases to realize desired bot performance and bug-free implementation. Finally, user testing as well as application testing, is done, to cap the development process.
This is the release phase everyone is waiting for. The intelligent bot is deployed on the company’s preferred platforms and is prepared to interact with users within the execution environment.
Once published, the bot performance is monitored by analyzing conversation logs and usage insights to fix breakage points and reduce abandoned conversations. Analytics also help measure the bot’s ROI and run A/B tests to further optimize the utilization case, conversation flow and customer experience.
Chatbots have entered the normal hospitality landscape with a promise to enhance hotel operations, drive revenue and enhance customer experience. Chatbots can easily answer booking-related queries without human intervention thereby reducing turn-around time. Chatbots are available around the clock, which suggests people landing on your website at any time of the day can have their queries answered instantly by the chatbot, thus helping you capture leads even outside operational hours. Intelligent chatbots can even provide personalized recommendations by learning from customers’ behavior and making use of machine learning algorithms. Chatbots can interact with prospective customers in their native languages, personalizing the experience for your customer and allowing your business to tap into new markets.
Humongous amount of calls received by call-center employees makes it an ideal use-case for implementing chatbots. Chatbots can address generic queries during a conversational manner, with zero waiting time, thus making the customer experience seamless. With chatbot to human handover, chatbots can even summon the designated human agent to handy over a posh query. Unlike human agents, chatbots function 24*7 which suggests no lead/contact goes unanswered and you are doing not lose any business even outside business hours. The lead details captured by the chatbot can then be passed on to the agents, thus ensuring that only the qualified leads are pursued further.
Chatbots are increasingly being implemented across the healthcare industry to improve patient experience and cut costs in hospital operations. Conversational bots can schedule appointments with doctors based on their availability. A chatbot also can assess symptoms and direct the patient to the relevant specialist. Health chatbots address your patients’ queries at their convenience, enabling your hospital to be accessible to your patients 24x7. Many operational tasks involved withiin the pre and post consulting phase are often taken care of using chatbots, in order that doctors and nurses can focus well on attending and treating patients.[
In the manufacturing space, chatbots can increase operational efficiency monumentally by making information available instantly. Employees can simply ask the chatbot for upto date inventory updates before deciding to restock the materials, thus eliminating delays and interdependency among teams. With real-time information available at fingertips, teams can make faster decisions and coordinate better with one other. Bots can also send alerts and notifications in different scenarios like stock arrival, over-stocking, under-stocking and help ease the process of warehouse management.
Using finance chatbots, customers can manage their accounts, instantly check their bank balance, and manage their expenses at their convenience. Customers can also perform secure payments and other transactions through the chatbot, without having to separately download an app. Chatbots can address simple queries of the customers, thus taking away much of the workload off customer support teams which can focus better on complex queries that require human input. Using human handover, chatbots can even summon a human advisor in the conversation if the need arises. Chatbots can suggest various schemes relating to mutual funds, stocks, pension funds, insurances, tax-saving policies and more, thus serving as a financial advisor, tax assistant, expense manager, etc.
A Chatbot does not have its own essence and they are deployed to serve a specific or multiple need. Only after we define its specific goals can we deep dive into building its functionality, design, personality, and much more. When defining the goals, we should have answers to the following questions.
Now that you have defined your goal, we must move to define our audience. Each Chatbot targets a specific audience and has its own features, Maxbot can be deployed on almost all me ssaging platforms. However, choosing the wrong one can put you at the risk of losing your audience and users. Hence before you begin, have clarity on your audience and the channel(s) you would like to use.
Creating a unique personality for your Chatbot is one of the most important tasks in designing a Chatbot meant for a specific audience and task. The first step is creating your Chatbot personality type. Consider, giving it a catchy and easy to remember name. It is advised to document all the personality traits and add inspiring images also, as it makes it much easier to visualize what and how the Chatbot would say it . Also, work on your Chatbot’s conversational style and content strategy.
Don’t let your chatbot get lost in the growing chatbot crowd. When thinking about a name think about your chatbot marketing. More and more companies are implementing chatbots, and if yours does not have a unique name, it will not be remembered or found online. Giving your chatbot a unique name will ensure your customers can search for it easily.
Make sure your bot is conversational! Conversational bots make the interaction between your chatbot and your audience more open, allowing you to understand your customer's needs better and gather more valuable data. The whole point of your bot is to answer your audience’s questions. Therefore, be sure to not get in the way of the conversation, on the contrary, facilitate it.
Chatbots are a valuable data gathering tool. This comes back to setting goals. Think about the data you’d like to gather from your audience, and tailor your chatbot’s conversation flow to ask the right questions to acquire this data.
As mentioned above, you will extend your bot's functionalities by creating new and improved versions of it. After all, a chatbot is a powerful digital marketing tool, and as with any marketing tool, it needs to be regularly evaluated and optimized.
Hundreds off companies, startups, established businesses and blue-chip enterprises have used Maxbot, here are some of them.