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Use cases

Seven conversations worth automating.

Every one of these is a flow you can build with what is in the box, quick replies, cards, validated fields and a clear ending. Most businesses launch with one and add the second a fortnight later.

Start from a template
Use case 01

Lead qualification

The difference between “hi, how much?” and a qualified opportunity with a budget band attached, decided before anyone on your team spends a minute on it.

  • Narrow the need with two or three button choices
  • Capture name, email and phone with validation
  • Store the budget band and service as saved selections
  • End with a clear promise of what happens next

Good for: agencies, consultants, B2B services, high-ticket sales.

Website widget
Dourane StudioSales assistantOnline
Before I put you through, roughly what budget are you working with?
Under 20k20–50k50k+
Perfect. That is squarely in our range.
What is the best email for the proposal?
karim@dourane.co
Saved. A consultant will reply within one working day, @name.
Use case 02

Customer support

The three questions that eat most of the inbox get answered instantly, in the same words every time. Only the genuinely unusual cases reach a person.

  • A menu of support categories as quick replies
  • Collect the order or reference number before escalating
  • Link to the right guide, policy or resource
  • Route the rest into a human handover branch

Good for: ecommerce, SaaS, utilities, anyone with a help desk.

Support menu · block structure
Bot response
What do you need help with?
Order statusAsks for @order_number
ReturnsLinks the policy
Something elseHuman handover
Shared continuation
All three branches finish at the same contact-details block.
Use case 03

Bookings and appointments

A complete request, service, timing, name, phone, sitting in WordPress before anyone picks up a phone. Compare that to a contact form nobody fills in on mobile.

  • Service chosen from buttons or cards
  • Preferred day or time collected as a field
  • Contact details validated on the way in
  • A confirmation message that repeats what was requested

Good for: clinics, salons, studios, garages, restaurants, consultants.

Atlas ClinicBooking assistant
Message

The same flow runs on the website widget and on WhatsApp.

And four more

Same building blocks, different objective.

Use case 04

Product and service recommendations

Narrow preferences with a few cards, then point the visitor at the option that fits. Cards carry an image, a title and a description, so nobody chooses blind.

Good for: ecommerce, travel, insurance, subscriptions.

Use case 05

Order assistance

Help customers track an order, understand a return, or reach the right team, collecting the reference number the agent will need before the handover happens.

Good for: online shops, delivery, marketplaces.

Use case 06

Conversational forms

Replace a long sequence of visible fields with short, validated questions asked one at a time. Same data, radically different completion rate.

Good for: quotes, applications, registrations, surveys.

Use case 07

Guided FAQs

Present categories and choices that walk someone to the correct answer, guide or resource, instead of asking them to search for words they don't know yet.

Good for: education, healthcare, public services, software.

Who builds these

Written for WordPress businesses, not for developers.

Agencies

Deploy on client sites and charge for the setup and the strategy, not a subscription that isn't yours.

Ecommerce

Pre-sales questions, order help and returns guidance without adding a support seat.

Clinics & services

Appointment requests and the questions reception answers forty times a week.

Real estate

Intent, area and a verified email captured from a message that would have got “hello, yes 🙂”.

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